Did you know that your front desk could either make or break your hotel business? Small things like a proper steel storage, the right office desk personnel and décor, all contribute to the success of winning new customers. Want to know the secrets to closing a successful transaction at the front desk with every potential customer that enters your hotel establishment? Here are some tips.
Consider the atmosphere
The front desk should represent your business as a whole. If you want them to know that you value cleanliness, then investing in steel storage to keep your paper files is one way to get the message across. Do you want to emphasize that you have a friendly staff? Then hire someone who is the exact embodiment of this characteristic.
Take note of design
Things like décor, color, even sounds and smells have a psychological impact on people. When you are building or decorating your front desk, make sure that this looks presentable enough for the customers to view your business in a positive note. Small details like the right office furniture in Brisbane could make a lot of difference.
Consider getting a script
Having a standard script that your front desk personnel could adhere to will not only make your business look professional. Have them properly trained in phone etiquette. You should also make sure that they treat each of your customers with utmost politeness, saying the right things at the right time.
Cleanliness should always be of utmost priority
Nobody wants to stay in an untidy hotel. An unclean front desk could easily conjure images of roaches and other unclean stuff in the bedroom. It also implies disorganization – people may view your hotel as unprofessional and uncaring. Even though you have a friendly staff, they might question your competence to give them the best service.
Invest in the comfort of your front desk personnel
Standing for extended periods can be very tiring. When one is tired, efficiency is often compromised. Why not buy a nice chair for your front desk personnel from a business that offers office furniture in Melbourne? This way, your employee would be able to rest when he or she is not entertaining guests. Remember that happy employees usually give you back the best service they can manage.
So whether it’s training your employees or buying steel storage for organization for the front desk, you can benefit from all of these in the form of better customer relationship. Consider these things future investments for your hotel business.